Contact Us
Need help? Our support team is ready to assist with questions, account-related issues, technical concerns or general feedback. Reach out by live chat, email or phone for quick, practical help. We can guide you through registration, deposits and withdrawals, KYC uploads and troubleshooting for mobile or desktop. Support is available in English for Canadian players, and we aim to respond promptly so you can get back to playing with minimal delay.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email - typical reply within 30 minutes) |
| General enquiries | [email protected] (responses within 24 hours) |
| Affiliate enquiries | [email protected] (partnership team - responses within 48 hours) |
| Phone | +1 416 582 3491 (calls answered Mon-Fri) |
| Working hours | Mon-Fri, 09:00-18:00 ET |
Email assistance
Email is our preferred contact method for detailed requests, account issues, or any case that needs supporting documents. Please write to [email protected] with a clear subject line, your full name, account ID, and a current phone number. Providing precise details up front helps us respond faster and avoids delays when verifying information.
Submit your enquiry
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day, with live chat replies often immediate and email requests typically handled the same day. Complex issues such as KYC checks or payment investigations may take longer to resolve depending on their nature, and we’ll keep you updated at every step until the matter is closed.
Feedback
We want to hear from you. If you have feedback, suggestions, or ideas to improve the site, please share them with our team. All submissions are reviewed carefully and help us improve the service, fix issues, and make the site easier to use. Your input directly shapes future updates and helps us deliver a better experience for Canadian players.