Responsible Gambling

At Bao we take responsible gambling seriously. We want every player to enjoy online play in a safe, controlled way, and we provide clear tools and guidance so you can manage your activity. This page explains our player protection principles, the controls available on your account, warning signs of problem behaviour, practical tips to stay in control, and where to find professional support in Canada.

Player protection principles

We operate on three simple principles: prevention, protection, and support. Prevention means helping you make informed choices before and during play. Protection means giving you easy-to-use controls to limit activity. Support means offering clear routes to pause or close accounts and signpost professional help when needed.

Activity-control tools

You can manage your play directly from your account settings. Available controls include:

• Deposit limits – set daily, weekly, or monthly caps to control spending.
• Loss limits – restrict net losses over a chosen period.
• Session time limits and reminders – get alerts or automatic log-outs after a set play time.
• Temporary account breaks – short cooling-off periods that pause play for a defined number of days.
• Self-exclusion – longer-term blocks (for example six months, one year, or longer) that prevent access to your account.

How to set or change limits

To set or change limits, visit your Account or Responsible Gambling section. Limits can be adjusted instantly for some options, while increases to strict limits or removal of self-exclusion may require a waiting period and review to protect your welfare.

Signs of problematic behaviour

Watch for changes in your habits that may suggest a loss of control. Common warning signs include:

• Chasing losses or increasing stakes to recover money.
• Playing for longer periods than intended or neglecting responsibilities.
• Borrowing or using essential money to gamble.
• Repeatedly breaking limits you have set for yourself.
• Feeling anxious, distressed, or secretive about gambling activity.

Practical tips to stay in control

Practical steps help keep play healthy. Consider setting realistic deposit and time limits, schedule regular breaks, avoid gambling when stressed or under the influence, and keep gambling funds separate from everyday finances. If you notice warning signs, use a temporary break or self-exclusion immediately.

Professional help and support organisations

If gambling is causing harm, professional support is available across Canada through provincial and territorial problem gambling services, counselling providers, and national helplines. Reach out to your local health authority or provincial gambling support service for confidential advice and treatment options. If you need help managing your account, contact our support team via the Help section in your account.