Responsible Gambling

At Bao we take responsible gambling seriously. We want every player to enjoy safe, controlled play. That means giving clear tools, practical information and easy access to support so you can manage your account and stay in control of your gambling activity.

Our approach to player protection

We focus on prevention and practical safeguards. We offer proactive account controls, transparent options to limit activity, and prompt customer help when needed. Our goal is to make it simple for you to set boundaries that match your budget and lifestyle.

Activity-control tools

Account limits

Players can set daily, weekly and monthly deposit limits from the Responsible Gambling section in their account. These limits take effect immediately and can be changed later, subject to any cooling-off period. If you prefer, contact live chat or [email protected] and our team will help set or adjust limits.

Loss limits

You can set loss limits to cap how much you are willing to risk over a chosen period. Loss limits are recorded on your account and apply across real-money play. Use them to protect your bankroll and avoid chasing losses.

Time limits and session reminders

Session time reminders and daily play timers are available to help you monitor how long you play. You can enable automatic pop-ups that remind you to take a break after a set period, or set a maximum session length in your account settings.

Temporary breaks and self-exclusion

If you need a longer break, you can request a temporary time-out or full self-exclusion. Options typically include short breaks, self-exclusion for several months, one year or longer. During self-exclusion your account will be closed for real-money play and marketing communications will stop. Contact [email protected] to start the process; identity verification may be required.

Recognizing signs of problematic behaviour

Watch for changes in behaviour such as spending more than planned, borrowing to play, hiding activity, neglecting work or family, and repeated unsuccessful attempts to cut down. If you notice these signs for yourself or someone close to you, consider using our tools or seeking professional help.

Tips for maintaining control

Set clear deposit and loss limits before you play, stick to a prearranged gambling budget, use session timers, avoid gambling when stressed or under the influence, and keep family members informed if needed. Treat gambling as entertainment with a fixed cost, not a way to make money.

Professional help and support organisations

If you need additional support, contact your provincial or territorial problem gambling helpline, local health services, or national counselling services. For immediate help setting account controls, reach our team via live chat or [email protected]. In urgent mental-health or crisis situations, contact local emergency services right away.