Player Privacy Policy

This Privacy Policy explains how we collect, use, store, and protect personal information when you use Bao for online casino services in Canada. We take your privacy seriously and describe below the types of information we handle, how we use it, who we may share it with, and the choices you have about your data.

Types of data we collect

Personal data

When you register an account or verify your identity we collect personal information such as your full name, date of birth, address, phone number, email address, government-issued ID and proof of address where required for verification. We may also collect payment details or wallet addresses when you deposit or withdraw funds.

Technical data

We collect device and connection information to operate the service and prevent fraud. This includes IP address, device type, browser, operating system, cookies and similar tracking technologies, and basic location data derived from your IP address.

Transactional data

We keep records of your account activity and transactions, including deposits, withdrawals, wagers, game history, bonus activity, and support interactions. This data helps with account management, dispute resolution, and regulatory compliance.

How we use your information

We use personal and technical data to create and manage your account, process payments, confirm your identity, provide customer support, detect and prevent fraud, and comply with legal obligations. Transactional data is used to maintain accurate records, handle disputes, and improve our service. We may also send account-related notices and occasional service updates by email.

Data protection practices

We protect information using reasonable technical and organizational measures such as encryption, access controls, and secure storage. Access to personal data is limited to staff and providers who need it to perform their duties. We regularly review our security measures and require third parties to follow appropriate safeguards.

Cookies and tracking technologies

We use cookies and similar tools to remember preferences, keep you logged in, measure site performance, and personalise content. You can control cookie settings through your browser, though disabling essential cookies may affect account functions and gameplay performance.

User rights

Under applicable Canadian privacy rules you may have the right to access, correct or request deletion of your personal information. You can also object to certain uses, withdraw consent where applicable, and request a copy of your transactional data. We will consider requests in line with legal requirements and operational needs.

Access, correction and deletion

To request access, correction, or deletion, contact our privacy team at [email protected]. We will verify your identity before responding and provide information on any limitations that apply, for example when data must be retained for legal or compliance reasons.

Information sharing and third parties

We share information with service providers that help operate our service, including payment processors, verification partners, game providers, and hosting providers. We may also disclose information to comply with legal processes or to prevent fraud and abuse. Third parties are contractually required to protect data and use it only for permitted purposes.

Privacy policy updates

We may update this policy from time to time. Material changes will be posted on our site with a revised effective date. Continued use of the service after an update constitutes acceptance of the revised policy.