Bao Casino Privacy Policy
At Bao we respect your privacy. This Privacy Policy explains what information we collect when you register or use our Canada-facing services, how we use and protect that information, and the choices available to you. We aim to be clear about how account data, user activity and payment information are handled so you can make informed decisions when using our site.
Types of data we collect
We collect a range of information needed to operate your account, process transactions and maintain a safe service for all users.
Personal data
This includes information you provide when registering or verifying your account, such as full name, date of birth, residential address, email, telephone number and government-issued ID where required for KYC checks. We also collect payment details needed to process deposits and withdrawals.
Technical data
We collect device and connection information such as IP address, browser type, operating system, device identifiers and language settings. This technical data helps us deliver the service, troubleshoot issues and improve site performance on mobile and desktop.
Transactional and activity data
We record transactional data including deposits, withdrawals, game activity, bets, wins and losses, timestamps and session data. We may also store support interactions and correspondence related to your account.
How we use your information
We use personal and technical data to:
- verify your identity and eligibility to use our services;
- process payments and handle withdrawals;
- manage your account, including security checks and KYC;
- detect and prevent fraud and abuse;
- provide customer support and respond to inquiries;
- analyse and improve our site, products and services;
- comply with legal obligations and internal policies.
Data protection practices
We store data on secured systems and limit access to authorised personnel and third-party providers that need the information to operate the service. We use industry standard technical and organisational measures such as encryption for data in transit and access controls to help protect your information.
Cookies and tracking technologies
We use cookies, similar technologies and third-party analytics to operate essential site functions, remember preferences and measure site usage. Some cookies are required to keep you logged in and to process transactions. You can manage cookie preferences through your browser settings, noting that disabling certain cookies may affect site functionality.
Information sharing and third parties
We may share data with trusted third parties where necessary to provide the service, including payment processors, identity verification services, fraud prevention vendors, game and platform providers, customer support providers and analytics partners. We require these parties to process your data in accordance with our instructions and applicable privacy standards.
User rights
If you are a Canadian resident you may have rights to access, correct or request deletion of your personal information, subject to legal and contractual restrictions. You may also object to or request restriction of certain processing and withdraw consent where processing is based on consent.
Access, correction and deletion
To access, correct or request deletion of your data, contact us at [email protected]. We will respond to requests in accordance with applicable laws and our internal procedures. Please note we may retain limited information where required for legal compliance, fraud prevention or to resolve disputes.
Privacy policy updates
We may update this Privacy Policy from time to time. When we make material changes we will notify you by posting an updated version on the site and, where appropriate, by email. Continued use of our services after updates constitutes acceptance of the updated policy.